You can request a return within 14 calendar days of receiving the product, provided the item is in its original unused state (with intact packaging, tags, and accessories). Customized products, perishables, and opened hygiene-sensitive items are generally non-returnable (unless defective).
To initiate a return: Click “Contact Us” and include your order number, product information, return reason (with photos/videos if possible), and preferred solution (refund/exchange). Our team will review your request within 1-2 business days and provide return instructions.
If the return is due to our error (e.g., defective product), we cover the return shipping cost.
If the return is due to personal preference, you bear the return shipping cost.